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Understanding reference transactions...
~
Richardson, John V.,1949-
Understanding reference transactionstransforming an art into a science /
紀錄類型:
書目-電子資源 : 單行本
正題名/作者:
Understanding reference transactions/ Matthew L. Saxton, John V. Richardson, Jr.
其他題名:
transforming an art into a science /
作者:
Saxton, Matthew L.
其他作者:
Richardson, John V.,
出版者:
San Diego, Calif. :Academic Press,�002.
面頁冊數:
1 online resource (xviii, 208 pages) :illustrations.
標題:
Reference services (Libraries) -
電子資源:
Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:
0585492328
ISBN:
9780585492322
ISBN:
9781849507974
ISBN:
184950797X
Understanding reference transactionstransforming an art into a science /
Saxton, Matthew L.1969-
Understanding reference transactions
transforming an art into a science /[electronic resource] :Matthew L. Saxton, John V. Richardson, Jr. - San Diego, Calif. :Academic Press,�002. - 1 online resource (xviii, 208 pages) :illustrations. - Library and information science. - Library and information science (New York, N.Y.).
Includes bibliographical references (pages 191-194) and index.
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
ISBN: 0585492328Subjects--Topical Terms:
1000068682
Reference services (Libraries)
Index Terms--Genre/Form:
172687
Electronic books.
LC Class. No.: Z711 / .S28 2002eb
Dewey Class. No.: 025.52
Understanding reference transactionstransforming an art into a science /
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