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Competing in a service economy :how to create a competitive advantage through service development and innovation /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Competing in a service economy :/ Michael D. Johnson, Anders Gustafsson.
其他題名:	how to create a competitive advantage through service development and innovation /
作者:	Johnson, Michael D.
其他作者:	Gustafsson, Anders,
出版者:	San Francisco :Jossey-Bass,c2003.
面頁冊數:	xv, 190 p. :ill. ;24 cm.
叢書名:	The University of Michigan Business School management series
標題:	Customer services - Management. -
ISBN:	0787961566 (hbk. : alk. paper) :

Competing in a service economy :how to create a competitive advantage through service development and innovation /
LDR:01027nam _22002418a_450 001 135964
003 DLC
005 20031006090355.0
008 021211s2003 caua b 000 0 eng
010 $a 2002155591
020 $a 0787961566 (hbk. : alk. paper) : $c NT947
035 $a 00073940
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b J637 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/J68/2003////E00555
100 1 $a Johnson, Michael D. $q (Michael David) $3 158239
245 1 0 $a Competing in a service economy : $b how to create a competitive advantage through service development and innovation / $c Michael D. Johnson, Anders Gustafsson.
250 $a 1st ed.
260 $a San Francisco : $b Jossey-Bass, $c c2003.
300 $a xv, 190 p. : $b ill. ; $c 24 cm.
440 4 $a The University of Michigan Business School management series
504 $a Includes bibliographical references.
505 0 $a Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Service industries $x Technological innovations $x Management. $3 152256
650 0 $a Competition. $3 147934
700 1 $a Gustafsson, Anders, $d 1964 May 3- $3 158240