Bitner, Mary Jo.

Services marketing :integrating customer focus across the firm / …で: Bitner, Mary Jo.; Gremler, Dwayne D.; Zeithaml, Valarie A. (言語・文字資料 (印刷物))

Services marketing :integrating customer focus across the firm / …で: Bitner, Mary Jo.; Zeithaml, Valarie A. (言語・文字資料 (印刷物))