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南開科技大學

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Fluss, Donna.

Overview

Works:	1 works in 1 publications in 1 languages

Titles

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] / by: Fluss, Donna. (Language materials, printed)

Subjects

Customer services- Management. Call centers- Management. Call centers- Computer network resources.

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