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How to tell anyone anythingbreakthrough techniques for handling difficult conversations at work /

Record Type:	Electronic resources : Monograph/item
Title/Author:	How to tell anyone anything/ Richard S. Gallagher.
Reminder of title:	breakthrough techniques for handling difficult conversations at work /
Author:	Gallagher, Richard S.
Published:	New York :American Management Association,c2009.
Description:	1 online resource (xvii, 217 p.) :ill.
Subject:	Business communication. -
Online resource:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	9780814410165 (electronic bk.)
ISBN:	0814410162 (electronic bk.)
ISBN:	0814410154 (Paper)
ISBN:	9780814410158 (Paper)

How to tell anyone anythingbreakthrough techniques for handling difficult conversations at work /
Gallagher, Richard S.

How to tell anyone anythingbreakthrough techniques for handling difficult conversations at work /[electronic resource] :Richard S. Gallagher. - New York :American Management Association,c2009. - 1 online resource (xvii, 217 p.) :ill.

Includes bibliographical references and index.

Acknowledgments; Introduction: A New Way of Looking at Dialogue; Section I: The Basics; Section II: The CANDID Approach in Detail; Section III: The Advanced Course; Section IV: Putting It into Practice; Epilogue: Summing It All Up; Appendix A: The Painless Conversation Worksheet; Appendix B: Strength-Based Psychology: The Basis of Painless Communication; Index; About the Author.

No one likes to be criticized. But when feedback is necessary--whether it's with a boss, someone we manage, or another co-worker--it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-b.

ISBN: 9780814410165 (electronic bk.)

Standard No.: 9786612170973

Source: 217097MILSubjects--Topical Terms:

146635
Business communication.
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: HF5718 / .G347 2009eb

Dewey Class. No.: 658.4/5

How to tell anyone anythingbreakthrough techniques for handling difficult conversations at work /
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