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Understanding reference transactions...

Richardson, John V.,1949-

Understanding reference transactionstransforming an art into a science /

レコード種別:	コンピュータ・メディア : 単行資料
タイトル / 著者:	Understanding reference transactions/ Matthew L. Saxton, John V. Richardson, Jr.
その他のタイトル:	transforming an art into a science /
著者:	Saxton, Matthew L.
その他の著者:	Richardson, John V.,
出版された:	San Diego, Calif. :Academic Press,c2002.
記述:	1 online resource (xviii, 208 p.) :ill.
主題:	Reference services (Libraries) -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
国際標準図書番号 (ISBN):	0585492328 (electronic bk.)
国際標準図書番号 (ISBN):	9780585492322 (electronic bk.)
国際標準図書番号 (ISBN):	9781849507974 (electronic bk.)
国際標準図書番号 (ISBN):	184950797X (electronic bk.)

Understanding reference transactionstransforming an art into a science /
Saxton, Matthew L.1969-

Understanding reference transactionstransforming an art into a science /[electronic resource] :Matthew L. Saxton, John V. Richardson, Jr. - San Diego, Calif. :Academic Press,c2002. - 1 online resource (xviii, 208 p.) :ill. - Library and information science. - Library and information science (New York, N.Y.).

Includes bibliographical references (p. 191-194) and index.

The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

ISBN: 0585492328 (electronic bk.)

LCCN: 2002102555Subjects--Topical Terms:

1000068682
Reference services (Libraries)
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: Z711 / .S28 2002eb

Dewey Class. No.: 025.52

Understanding reference transactionstransforming an art into a science /
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020 $a 9780585492322 (electronic bk.)
020 $z 0125877803 (acid-free paper)
020 $z 9780125877800 (acid-free paper)
020 $a 9781849507974 (electronic bk.)
020 $a 184950797X (electronic bk.)
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100 1 $a Saxton, Matthew L. $q (Matthew Locke), $d 1969- $3 1000068679
245 1 0 $a Understanding reference transactions $h [electronic resource] : $b transforming an art into a science / $c Matthew L. Saxton, John V. Richardson, Jr.
260 $a San Diego, Calif. : $b Academic Press, $c c2002.
300 $a 1 online resource (xviii, 208 p.) : $b ill.
490 1 $a Library and information science
504 $a Includes bibliographical references (p. 191-194) and index.
505 0 $a The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
520 $a The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
588 $a Description based on print version record.
650 0 $a Reference services (Libraries) $3 1000068682
650 0 $a Interviewing. $3 150698
650 2 $a Library Services. $3 1000068683
650 2 $a Information Services. $3 1000068684
650 6 $a Biblioth墈ques publiques $x Services de r歋f歋rence. $3 1000068685
650 6 $a Biblioth墈ques $x Services de r歋f歋rence. $3 1000068686
650 7 $a LANGUAGE ARTS & DISCIPLINES $x Library & Information Science $x General. $2 bisacsh $3 1000064584
655 4 $a Electronic books. $2 local. $3 172687
700 1 $a Richardson, John V., $d 1949- $3 1000068680
776 0 8 $i Print version: $a Saxton, Matthew L. (Matthew Locke), 1969- $t Understanding reference transactions. $d San Diego, Calif. : Academic Press, c2002 $z 0125877803 $w (DLC) 2002102555 $w (OCoLC)49794688
830 0 $a Library and information science (New York, N.Y.) $3 1000068681
856 4 0 $3 EBSCOhost $u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=91264 $z Click here for online access to this book (查閱全文) (EBSCO eBook)
938 $a EBSCOhost $b EBSC $n 91264

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