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Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Lean Six Sigma for service/ Michael L. George.
其他題名:	how to use Lean Speed and Six Sigma Quality to improve services and transactions /
作者:	George, Michael L.
出版者:	New York ;McGraw-Hill,c2003.
面頁冊數:	1 online resource (xiv, 386 p.) :ill.
附註:	Includes index.
標題:	Six sigma (Quality control standard) -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0071436359 (electronic bk.)
ISBN:	9780071436359 (electronic bk.)
ISBN:	9780071418218
ISBN:	0071418210

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /
George, Michael L.

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /[electronic resource] :Michael L. George. - New York ;McGraw-Hill,c2003. - 1 online resource (xiv, 386 p.) :ill.

Includes index.

Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).

ISBN: 0071436359 (electronic bk.)

OverDrive, Inc.http://www.overdrive.comSubjects--Topical Terms:

157556
Six sigma (Quality control standard)
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: TS156 / .G474 2003eb

Dewey Class. No.: 658.5620151

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /
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