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Conflict management for managers :resolving workplace, client, and policy disputes /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Conflict management for managers :/ Susan S. Raines.
其他題名:	resolving workplace, client, and policy disputes /
作者:	Raines, Susan.
出版者:	Lanham :Rowman & Littlefield,c2020.
面頁冊數:	v, 425 p. :ill. ;26 cm.
附註:	Revised edition of the author's Conflict management for managers, c2013.
標題:	Conflict management. -
ISBN:	9781538119921 (bound)
ISBN:	9781538119938 (pbk.) :
ISBN:	9781538119945 (ebk.)

Conflict management for managers :resolving workplace, client, and policy disputes /
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008 190328s2020 mdua g b 001 0 eng d
010 $a 2019014917
020 $a 9781538119921 (bound)
020 $a 9781538119938 (pbk.) : $c NT1424
020 $a 9781538119945 (ebk.)
035 $a 20907747
040 $a DLC $b eng $c DLC
042 $a pcc
050 0 0 $a HD42 $b .R35 2019
082 0 0 $a 658.4/053 $2 23
100 1 $a Raines, Susan. $3 1000127981
245 1 0 $a Conflict management for managers : $b resolving workplace, client, and policy disputes / $c Susan S. Raines.
250 $a 2nd ed.
260 # $a Lanham : $b Rowman & Littlefield, $c c2020.
300 $a v, 425 p. : $b ill. ; $c 26 cm.
500 $a Revised edition of the author's Conflict management for managers, c2013.
504 $a Includes bibliographical references (p. 395-410) and index.
505 0 # $a Basic conflict management knowledge & skills -- Manager know thyself : the skills and behaviors of great conflict managers -- Practical conflict theory : conflict's origins, escalation and de-escalation -- The power of negotiation -- Mediation, arbitration and other processes within the alternative dispute resolution continuum -- Embracing diversity, inclusion & intercultural communication skills for the 21st century organization -- The prevention and resolution of internal organizational conflicts -- Building & sustaining a conflict competent organizational culture -- Reducing employee conflict: performance reviews, turnover, motivation and working with unions -- Leadership: creating collaborative teams and organizations -- Designing conflict prevention and early resolution systems -- Ombudsman at work: coaching, training; and shaping organizations -- The prevention and resolution of external organizational conflicts -- Principles and systems for superior customer service and customer recapture -- Conflict & collaboration between regulators and regulated entities: environmental and public policy conflict resolution: trends and best practices -- Facilitation: meeting management & large group decision-making processes -- Glossary of terms -- References -- Index -- About the author.
650 # 0 $a Conflict management. $3 149817
650 # 0 $a Interpersonal relations. $3 149761
650 # 0 $a Personnel management $x Psychological aspects. $3 191668
650 # 0 $a Customer relations. $3 147266
650 # 0 $a Conflict management $x Case studies. $3 154285