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Keeping customers /

~

Shapiro, Benson P.

Keeping customers /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Keeping customers // edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
other author:	Sviokla, J. J.
Published:	Boston, MA :Harvard Business School Press,c1993.
Description:	xx, 384 p. :ill. ;24 cm.
Notes:	Articles originally published in the Harvard business review, 1968-1992.
Series:	The Harvard business review book series
Subject:	Customer services - United States. -
ISBN:	0875843336 (hbk. : acid-free paper) :

Keeping customers /
Keeping customers /edited, with an introduction by John J. Sviokla and Benson P. Shapiro. - Boston, MA :Harvard Business School Press,c1993. - xx, 384 p. :ill. ;24 cm. - The Harvard business review book series.

Articles originally published in the Harvard business review, 1968-1992.

Includes bibliographical references and index.

ISBN: 0875843336 (hbk. : acid-free paper) :NT994

LCCN: 92039229 //r95Subjects--Topical Terms:

149843
Customer services
--United States.

LC Class. No.: HF5415.5 / .K45 1993

Dewey Class. No.: 658.8/12

Keeping customers /
LDR:00846nam _2200229 a_450 001 132324
005 19991011170038.0
008 021025s1993 maua b 001 0 eng d
010 $a 92039229 //r95
020 $a 0875843336 (hbk. : acid-free paper) : $c NT994
035 $a 00061427
040 $a DLC $c DLC $d DLC
043 $a n-us---
050 0 0 $a HF5415.5 $b .K45 1993
082 0 0 $a 658.8/12 $2 20
092 $a */658.812/K26/1993////095959
245 0 0 $a Keeping customers / $c edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
260 $a Boston, MA : $b Harvard Business School Press, $c c1993.
300 $a xx, 384 p. : $b ill. ; $c 24 cm.
440 4 $a The Harvard business review book series
500 $a Articles originally published in the Harvard business review, 1968-1992.
500 $a Companion volume to: Seeking customers.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $z United States. $3 149843
650 0 $a Consumer satisfaction $z United States. $3 149844
700 1 0 $a Sviokla, J. J. $3 149841
700 1 0 $a Shapiro, Benson P. $3 149842
730 0 1 $a Harvard business review. $3 147768

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095959

六樓西文書庫 (6th Floor-Western Books)

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* 658.812 K26 1993

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5030000-0910003

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