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The loyalty effect :the hidden force behind growth, profits, and lasting value /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The loyalty effect :/ Frederick F. Reichheld with Thomas Teal.
其他題名:	the hidden force behind growth, profits, and lasting value /
作者:	Reichheld, Frederick F.
其他作者:	Teal, Thomas,
出版者:	Boston, Mass. :Harvard Business School Press,c1996.
面頁冊數:	xii, 323 p. :ill. ;24 cm.
標題:	Customer relations. -
電子資源:	http://lcweb.loc.gov/catdir/toc/95039972.html
ISBN:	1578516870 (pbk.) :
ISBN:	0875844480

The loyalty effect :the hidden force behind growth, profits, and lasting value /
Reichheld, Frederick F.

The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld with Thomas Teal. - Boston, Mass. :Harvard Business School Press,c1996. - xii, 323 p. :ill. ;24 cm.

Includes bibliographical references (p. 311-314) and index.

ISBN: 1578516870 (pbk.) :NT502

LCCN: 95039972 Subjects--Topical Terms:

147266
Customer relations.

LC Class. No.: HF5415.5 / .R438 1996

Dewey Class. No.: 658.4

The loyalty effect :the hidden force behind growth, profits, and lasting value /
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