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Customer chemistry :how to keep the customers you want-- and say "good-bye" to the ones you don't /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer chemistry :/ Mary Naylor and Susan Greco.
Reminder of title:	how to keep the customers you want-- and say "good-bye" to the ones you don't /
Author:	Naylor, Mary.
other author:	Greco, Susan.
Published:	Chicago :McGraw-Hill,c2002.
Description:	xvii, 234 p. :ill. ;24 cm.
Subject:	Consumer satisfaction. -
ISBN:	0658001442 (hbk.) :

Customer chemistry :how to keep the customers you want-- and say "good-bye" to the ones you don't /
Naylor, Mary.

Customer chemistry :how to keep the customers you want-- and say "good-bye" to the ones you don't /Mary Naylor and Susan Greco. - Chicago :McGraw-Hill,c2002. - xvii, 234 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0658001442 (hbk.) :NT753

LCCN: 2001052133Subjects--Topical Terms:

147265
Consumer satisfaction.

LC Class. No.: HF5415.335 / .N39 2002

Dewey Class. No.: 658.8/12

Customer chemistry :how to keep the customers you want-- and say "good-bye" to the ones you don't /
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008 021021s2002 ilua b 001 0 eng d
010 $a 2001052133
020 $a 0658001442 (hbk.) : $c NT753
035 $a 00062152
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.335 $b .N39 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/N333/2002////095449
100 1 $a Naylor, Mary. $3 151493
245 1 0 $a Customer chemistry : $b how to keep the customers you want-- and say "good-bye" to the ones you don't / $c Mary Naylor and Susan Greco.
260 $a Chicago : $b McGraw-Hill, $c c2002.
300 $a xvii, 234 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Consumer satisfaction. $3 147265
650 0 $a Marketing. $3 147453
700 1 $a Greco, Susan. $3 151494