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The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The Customer-centered enterprise :/ Harvey Thompson.
其他題名:	how IBM and other world-class companies achieve extraordinary results by putting customers first /
作者:	Thompson, Harvey.
出版者:	New York :McGraw-Hill,c2000.
面頁冊數:	xv, 245 p. :ill. ;24 cm.
附註:	Includes index.
標題:	Customer services. -
ISBN:	0071352104 (hbk.) :

The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /
Thompson, Harvey.

The Customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first /Harvey Thompson. - New York :McGraw-Hill,c2000. - xv, 245 p. :ill. ;24 cm.

Includes index.

ISBN: 0071352104 (hbk.) :NT753

LCCN: 99023967 Subjects--Corporate Names:

151507
International Business Machines Corporation
--Customer services.Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .T484 2000

Dewey Class. No.: 658.8/12

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