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Winning the service game /

~

Bowen, David Earl.

Winning the service game /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Winning the service game // Benjamin Schneider, David E. Bowen.
Author:	Schneider, Benjamin,
other author:	Bowen, David Earl.
Published:	Boston, Mass. :Harvard Business School Press,c1995.
Description:	xi, 295 p. :ill. ;25 cm.
Subject:	Customer services - Management. -
ISBN:	0875845703 (hbk. : alk. paper) :

Winning the service game /
Schneider, Benjamin,1938-

Winning the service game /Benjamin Schneider, David E. Bowen. - Boston, Mass. :Harvard Business School Press,c1995. - xi, 295 p. :ill. ;25 cm.

Includes bibliographical references (p. 261-283) and index.

ISBN: 0875845703 (hbk. : alk. paper) :NT720

LCCN: 94034590 //r952Subjects--Topical Terms:

147643
Customer services
--Management.

LC Class. No.: HF5415.5 / .S34 1995

Dewey Class. No.: 658.8/12

Winning the service game /
LDR:00606nam _2200181 a_450 001 133860
005 19991016155327.0
008 021106s1995 maua b 001 0 eng d
010 $a 94034590 //r952
020 $a 0875845703 (hbk. : alk. paper) : $c NT720
035 $a 00062996
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .S34 1995
082 0 0 $a 658.8/12 $2 20
092 $a */658.812/S358/1995////096862
100 1 $a Schneider, Benjamin, $d 1938- $3 153203
245 1 0 $a Winning the service game / $c Benjamin Schneider, David E. Bowen.
260 $a Boston, Mass. : $b Harvard Business School Press, $c c1995.
300 $a xi, 295 p. : $b ill. ; $c 25 cm.
504 $a Includes bibliographical references (p. 261-283) and index.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Employees $x Training of. $3 147043
650 0 $a Incentives in industry. $3 151109
700 1 $a Bowen, David Earl. $3 153204

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Location: Year: Volume Number:

Items

1 records • Pages 1 •
1

No. of reservations

096862

六樓西文書庫 (6th Floor-Western Books)

一般借閱

外文書

* 658.812 S358 1995

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0

5030000-0910003

1 筆 • 頁數 1 •
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