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E-service :24 ways to keep your cust...

Connellan, Thomas K.,1942-

E-service :24 ways to keep your customers--when the competition is just a click away /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	E-service :/ Ron Zemke, Tom Connellan.
其他題名:	24 ways to keep your customers--when the competition is just a click away /
作者:	Zemke, Ron.
其他作者:	Connellan, Thomas K.,
出版者:	New York :American Management Association,c2001.
面頁冊數:	viii, 341 p. :ill. ;24 cm.
標題:	Customer loyalty. -
ISBN:	0814406068 (hbk.) :

E-service :24 ways to keep your customers--when the competition is just a click away /
Zemke, Ron.

E-service :24 ways to keep your customers--when the competition is just a click away /Ron Zemke, Tom Connellan. - New York :American Management Association,c2001. - viii, 341 p. :ill. ;24 cm.

Includes bibliographical references (p. 323-325) and index.

ISBN: 0814406068 (hbk.) :NT1123

LCCN: 00057607 Subjects--Topical Terms:

156144
Customer loyalty.

LC Class. No.: HF5415.525 / .Z46 2001

Dewey Class. No.: 658.8/12

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