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The customer service workbook /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
The customer service workbook // Neville Lake & Kristin Hickey.
作者:
Lake, Neville.
other author:
Hickey, Kristin.
Published:
London :Kogan Page,2002.
Description:
x, 223 p. :ill. ;24 cm. +1 CD-ROM (3 1/2 in.)
Notes:
Published in association with the Institute of Directors.
Series:
The Sunday Times business enterprise guide
Subject:
Customer services. -
ISBN:
0749437898 (pbk.) :
The customer service workbook /
Lake, Neville.
The customer service workbook /
Neville Lake & Kristin Hickey. - London :Kogan Page,2002. - x, 223 p. :ill. ;24 cm. +1 CD-ROM (3 1/2 in.) - The Sunday Times business enterprise guide.
Published in association with the Institute of Directors.
Includes bibliographical references ([p. 217]) and index.
ISBN: 0749437898 (pbk.) :NT913
LCCN: 2003430641
Nat. Bib. No.: GBA2-X6781Subjects--Topical Terms:
147477
Customer services.
LC Class. No.: HF5415.5 / .L35 2002
Dewey Class. No.: 658.812
The customer service workbook /
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0 based onreview(s)
Location:
全部
六樓西文書庫 (6th Floor-Western Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Barcode Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E00408
六樓西文書庫 (6th Floor-Western Books)
一般借閱
外文書
* 658.812 L192 2002
一般(Normal)
On shelf
0
5030000-0920014
1 CD-R
1 records • Pages 1 •
1
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