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How to manage the IT helpdesk :a guide for user support and call centre managers /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	How to manage the IT helpdesk :/ Noel Bruton.
其他題名:	a guide for user support and call centre managers /
其他題名:	How to manage the I.T. helpdesk
作者:	Bruton, Noel,
出版者:	Oxford ;Butterworth Heinemann,c2002.
面頁冊數:	xxiv, 347 p. :ill. ;25 cm.
叢書名:	Computer weekly professional series
標題:	Information technology - Management. -
電子資源:	http://www.loc.gov/catdir/description/els033/97219671.html
電子資源:	http://www.loc.gov/catdir/toc/els032/97219671.html
ISBN:	0750649011 (pbk.) :

How to manage the IT helpdesk :a guide for user support and call centre managers /
Bruton, Noel,1955-

How to manage the IT helpdesk :a guide for user support and call centre managers /How to manage the I.T. helpdeskNoel Bruton. - 2nd ed. - Oxford ;Butterworth Heinemann,c2002. - xxiv, 347 p. :ill. ;25 cm. - Computer weekly professional series.

Includes bibliographical references and index.

ISBN: 0750649011 (pbk.) :NT1521

LCCN: 97219671 Subjects--Topical Terms:

147814
Information technology
--Management.

LC Class. No.: T58.64 / .B783 1997

Dewey Class. No.: 004/.068/8

How to manage the IT helpdesk :a guide for user support and call centre managers /
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