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Automotive service management.Total customer relationship management /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Automotive service management./ Mitch Schneider.
其他題名:
Total customer relationship management
作者:
Schneider, Mitch.
出版者:
Clifton Park, NY :Thomson/Delmar Learning,c2003.
面頁冊數:
xii, 120 p. :ill. ;28 cm.
標題:
Service stations - Management. -
ISBN:
1401826571 (pbk.) :
Automotive service management.Total customer relationship management /
Schneider, Mitch.
Automotive service management.
Total customer relationship management /Total customer relationship managementMitch Schneider. - Clifton Park, NY :Thomson/Delmar Learning,c2003. - xii, 120 p. :ill. ;28 cm.
A little bit about customer relations -- A vision for the future -- Understanding our relationship with the consumer -- Customer relations "the customer suite" -- Integrity based sales -- The value equation -- The customer suite -- Measures of service quality -- Understanding the customer -- Customer loyalty -- Customer satisfaction -- Achieving customer satisfaction -- Customer loyalties : is satisfaction enough? -- Customer retention.
ISBN: 1401826571 (pbk.) :NT789
LCCN: 2002151915Subjects--Topical Terms:
158059
Service stations
--Management.
LC Class. No.: TL153 / .S3624 2003
Dewey Class. No.: 629.28/6/068
Automotive service management.Total customer relationship management /
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147266
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六樓西文書庫 (6th Floor-Western Books)
出版年:
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備註欄
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E00465
六樓西文書庫 (6th Floor-Western Books)
一般借閱
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* 629.286 S359 2003
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