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Calming upset customers :staying eff...
~
Morgan, Rebecca L.
Calming upset customers :staying effective during unpleasant situations /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Calming upset customers :/ Rebecca L. Morgan.
其他題名:
staying effective during unpleasant situations /
作者:
Morgan, Rebecca L.
出版者:
Menlo Park, CA :Crisp Publications,c2003.
面頁冊數:
xiv, 82 p. :ill. ;26 cm.
標題:
Customer services. -
ISBN:
1560526696 (pbk.) :
Calming upset customers :staying effective during unpleasant situations /
Morgan, Rebecca L.
Calming upset customers :
staying effective during unpleasant situations /Rebecca L. Morgan. - 3rd ed. - Menlo Park, CA :Crisp Publications,c2003. - xiv, 82 p. :ill. ;26 cm. - A fifty-minute series book. - Fifty-Minute series..
Includes bibliographical references (p. 80).
ISBN: 1560526696 (pbk.) :NT441
LCCN: 2002114557Subjects--Topical Terms:
147477
Customer services.
LC Class. No.: HF5415.5 / .M666 2003
Dewey Class. No.: 658.8/12
Calming upset customers :staying effective during unpleasant situations /
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