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Calming upset customers :staying eff...

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Morgan, Rebecca L.

Calming upset customers :staying effective during unpleasant situations /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Calming upset customers :/ Rebecca L. Morgan.
其他題名:	staying effective during unpleasant situations /
作者:	Morgan, Rebecca L.
出版者:	Menlo Park, CA :Crisp Publications,c2003.
面頁冊數:	xiv, 82 p. :ill. ;26 cm.
標題:	Customer services. -
ISBN:	1560526696 (pbk.) :

Calming upset customers :staying effective during unpleasant situations /
Morgan, Rebecca L.

Calming upset customers :staying effective during unpleasant situations /Rebecca L. Morgan. - 3rd ed. - Menlo Park, CA :Crisp Publications,c2003. - xiv, 82 p. :ill. ;26 cm. - A fifty-minute series book. - Fifty-Minute series..

Includes bibliographical references (p. 80).

ISBN: 1560526696 (pbk.) :NT441

LCCN: 2002114557Subjects--Topical Terms:

147477
Customer services.

LC Class. No.: HF5415.5 / .M666 2003

Dewey Class. No.: 658.8/12

Calming upset customers :staying effective during unpleasant situations /
LDR:00689nam _2200217 a_450 001 135922
003 DLC
005 20031002154049.0
008 021017s2003 caua b 000 0 eng
010 $a 2002114557
020 $a 1560526696 (pbk.) : $c NT441
035 $a 00073897
040 $a DLC $c DLC $d DLC
050 0 0 $a HF5415.5 $b .M666 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/M849/2003////E00508
100 1 $a Morgan, Rebecca L. $3 158126
245 1 0 $a Calming upset customers : $b staying effective during unpleasant situations / $c Rebecca L. Morgan.
250 $a 3rd ed.
260 $a Menlo Park, CA : $b Crisp Publications, $c c2003.
300 $a xiv, 82 p. : $b ill. ; $c 26 cm.
490 1 $a A fifty-minute series book
504 $a Includes bibliographical references (p. 80).
650 0 $a Customer services. $3 147477
650 0 $a Consumer complaints. $3 158128
830 0 $a Fifty-Minute series. $3 158127

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六樓西文書庫 (6th Floor-Western Books)

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