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Collaborative customer relationship management :taking CRM to the next level /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Collaborative customer relationship management :/ Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors.
Reminder of title:	taking CRM to the next level /
other author:	Kracklauer, Alexander H.,
Published:	Berlin ;Springer-Verlag,2004.
Subject:	Customer relations - Management. -
ISBN:	3540002278 (hbk.) :

Collaborative customer relationship management :taking CRM to the next level /
Collaborative customer relationship management :taking CRM to the next level /Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors. - Berlin ;Springer-Verlag,2004.

Includes bibliographical references and index.

ISBN: 3540002278 (hbk.) :NT1608Subjects--Topical Terms:

147644
Customer relations
--Management.

LC Class. No.: HF5415.5 / .C615 2004

Dewey Class. No.: 658.8/12

Collaborative customer relationship management :taking CRM to the next level /
LDR:00557nam _2200145 a_450 001 135952
005 20031006112139.0
008 031002s2004 gw a b 001 0 eng d
020 $a 3540002278 (hbk.) : $c NT1608
035 $a 00073928
050 0 0 $a HF5415.5 $b .C615 2004
082 0 0 $a 658.8/12 $2 22
092 $a */658.812/C697/2004////E00542
245 0 0 $a Collaborative customer relationship management : $b taking CRM to the next level / $c Alexander H. Kracklauer, D. Mill Quinn, Dirk Seifert, editors.
260 $a Berlin ; $a New York : $b Springer-Verlag, $c 2004.
504 $a Includes bibliographical references and index.
650 0 $a Customer relations $x Management. $3 147644
650 0 $a Delivery of goods $x Management. $3 154942
650 0 $a Strategic alliances (Business) $3 147646
650 0 $a Business logistics. $3 147686
700 1 $a Kracklauer, Alexander H., $d 1965- $3 158204
700 1 $a Mills, Daniel Quinn. $3 158205
700 1 $a Seifert, Dirk. $3 158206

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