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Customer experience management :a revolutionary approach to connecting with your customers /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer experience management :/ Bernd H. Schmitt.
其他題名:	a revolutionary approach to connecting with your customers /
作者:	Schmitt, Bernd.
出版者:	New York :Wiley,c2003.
面頁冊數:	xiv, 242 p. :ill. ;24 cm.
標題:	Relationship marketing. -
ISBN:	0471237744 (hbk.) :

Customer experience management :a revolutionary approach to connecting with your customers /
Schmitt, Bernd.

Customer experience management :a revolutionary approach to connecting with your customers /Bernd H. Schmitt. - New York :Wiley,c2003. - xiv, 242 p. :ill. ;24 cm.

Includes bibliographical references (p. 231-233) and index.

ISBN: 0471237744 (hbk.) :NT883

LCCN: 2003268732Subjects--Topical Terms:

147565
Relationship marketing.

LC Class. No.: HF5415.55 / .S35 2003

Dewey Class. No.: 658.8/12

Customer experience management :a revolutionary approach to connecting with your customers /
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245 1 0 $a Customer experience management : $b a revolutionary approach to connecting with your customers / $c Bernd H. Schmitt.
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300 $a xiv, 242 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 231-233) and index.
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650 0 $a Customer relations. $3 147266
650 0 $a Customer relations $x Management. $3 147644