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Developing new services :incorporati...

Fisher, Caroline M.,1947-

Developing new services :incorporating the voice of the customer into strategic service development /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Developing new services :/ Caroline M. Fisher and James T. Schutta.
Reminder of title:	incorporating the voice of the customer into strategic service development /
Author:	Fisher, Caroline M.,
other author:	Schutta, James T.,
Published:	Milwaukee, Wisconsin :ASQ Quality Press,2003.
Description:	xvi, 216 p. :ill. ;24 cm.
Subject:	Customer services - Management. -
ISBN:	0873895851 (hbk. : alk. paper) :

Developing new services :incorporating the voice of the customer into strategic service development /
Fisher, Caroline M.,1947-

Developing new services :incorporating the voice of the customer into strategic service development /Caroline M. Fisher and James T. Schutta. - Milwaukee, Wisconsin :ASQ Quality Press,2003. - xvi, 216 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0873895851 (hbk. : alk. paper) :NT1422

LCCN: 2003005130Subjects--Topical Terms:

147643
Customer services
--Management.

LC Class. No.: HF5415.5 / F565 2003

Dewey Class. No.: 658.8/12

Developing new services :incorporating the voice of the customer into strategic service development /
LDR:00709nam _22002058a_450 001 136055
003 DLC
005 20031007141240.0
008 030304s2003 wiua b 001 0 eng
010 $a 2003005130
020 $a 0873895851 (hbk. : alk. paper) : $c NT1422
035 $a 00074031
040 $a DLC $c DLC
042 $a pcc
050 0 0 $a HF5415.5 $b F565 2003
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/F533/2003////E00649
100 1 $a Fisher, Caroline M., $d 1947- $3 158448
245 1 0 $a Developing new services : $b incorporating the voice of the customer into strategic service development / $c Caroline M. Fisher and James T. Schutta.
260 $a Milwaukee, Wisconsin : $b ASQ Quality Press, $c 2003.
300 $a xvi, 216 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer services $x Management. $3 147643
650 0 $a Customer services $x Quality control. $3 158450
650 0 $a Service industries $x Management. $3 147046
650 0 $a Service industries $x Quality control. $3 158451
650 0 $a Consumer satisfaction $x Statistical methods. $3 156968
700 1 $a Schutta, James T., $d 1944- $3 158449