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Service magic :the art of amazing yo...
~
Bell, Chip R.
Service magic :the art of amazing your customers /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service magic :/ Ron Zemke and Chip Bell.
Reminder of title:
the art of amazing your customers /
Author:
Zemke, Ron.
other author:
Bell, Chip R.
Published:
[Chicago] :Dearborn Trade Pub.,c2003.
Description:
xiii, 248 p. :ill. ;23 cm.
Subject:
Customer services - United States. -
ISBN:
0793164672 (pbk.) :
Service magic :the art of amazing your customers /
Zemke, Ron.
Service magic :
the art of amazing your customers /Ron Zemke and Chip Bell. - [Chicago] :Dearborn Trade Pub.,c2003. - xiii, 248 p. :ill. ;23 cm.
Includes bibliographical references (p. 229-232) and index.
ISBN: 0793164672 (pbk.) :NT599
LCCN: 2003001187Subjects--Topical Terms:
149843
Customer services
--United States.
LC Class. No.: HF5415.5 / .Z465 2003
Dewey Class. No.: 658.8/12
Service magic :the art of amazing your customers /
LDR
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DLC
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Zemke, Ron.
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149871
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Service magic :
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the art of amazing your customers /
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Ron Zemke and Chip Bell.
260
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[Chicago] :
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Dearborn Trade Pub.,
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c2003.
300
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xiii, 248 p. :
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ill. ;
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23 cm.
504
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Includes bibliographical references (p. 229-232) and index.
650
0
$a
Customer services
$z
United States.
$3
149843
650
0
$a
Consumer satisfaction
$z
United States.
$3
149844
650
0
$a
Customer loyalty
$z
United States.
$3
159479
650
0
$a
Service industries
$x
Customer services
$z
United States.
$3
159480
700
1
$a
Bell, Chip R.
$3
149872
0 based onreview(s)
Location:
全部
六樓西文書庫 (6th Floor-Western Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Barcode Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E01078
六樓西文書庫 (6th Floor-Western Books)
一般借閱
外文書
* 658.812 Z53-2 2003
一般(Normal)
On shelf
0
5030000-0920014
1 records • Pages 1 •
1
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