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Service productivity management :improving service performance using data envelopment analysis (DEA) /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service productivity management :/ H. David Sherman, Joe Zhu.
Reminder of title:	improving service performance using data envelopment analysis (DEA) /
Author:	Sherman, H. David.
other author:	Zhu, Joe,
Published:	New York :Springer,c2006.
Description:	xxii, 328 p. :ill. ;24 cm. +1 CD-ROM (4 3/4 in.)
Notes:	"Includes DEAFrontier software."
Subject:	Service industries - Labor productivity. -
Online resource:	http://www.loc.gov/catdir/enhancements/fy0663/2006922584-d.html
ISBN:	9780387332116 (hbk. w. CD-ROM : alk. paper)
ISBN:	0387332111 (hbk. w. CD-ROM : alk. paper) :
ISBN:	9780387332314 (e-book)
ISBN:	0387332316 (e-book)

Service productivity management :improving service performance using data envelopment analysis (DEA) /
Sherman, H. David.

Service productivity management :improving service performance using data envelopment analysis (DEA) /H. David Sherman, Joe Zhu. - New York :Springer,c2006. - xxii, 328 p. :ill. ;24 cm. +1 CD-ROM (4 3/4 in.)

"Includes DEAFrontier software."

Includes bibliographical references (p. [309]-318) and index.

ISBN: 9780387332116 (hbk. w. CD-ROM : alk. paper)

LCCN: 2006922584Subjects--Topical Terms:

178062
Service industries
--Labor productivity.

LC Class. No.: HD9980.5 / .S472 2006

Service productivity management :improving service performance using data envelopment analysis (DEA) /
LDR:00916cam _2200217 a_450 001 144026
005 20070321183143.0
008 060217s2006 nyua b 001 0 eng
010 $a 2006922584
020 $a 9780387332116 (hbk. w. CD-ROM : alk. paper)
020 $a 0387332111 (hbk. w. CD-ROM : alk. paper) : $c NT3696
020 $a 9780387332314 (e-book)
020 $a 0387332316 (e-book)
035 $a 00127752
040 $a DLC $c DLC $d DLC
050 0 0 $a HD9980.5 $b .S472 2006
100 1 $a Sherman, H. David. $3 178060
245 1 0 $a Service productivity management : $b improving service performance using data envelopment analysis (DEA) / $c H. David Sherman, Joe Zhu.
260 $a New York : $b Springer, $c c2006.
300 $a xxii, 328 p. : $b ill. ; $c 24 cm. + $e 1 CD-ROM (4 3/4 in.)
500 $a "Includes DEAFrontier software."
504 $a Includes bibliographical references (p. [309]-318) and index.
650 0 $a Service industries $x Labor productivity. $3 178062
650 0 $a Data envelopment analysis. $3 163068
650 0 $a Industrial productivity. $3 163025
650 0 $a Service industries $x Management. $3 147046
700 1 $a Zhu, Joe, $d 1968- $3 178061
856 4 2 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0663/2006922584-d.html