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Quality management for IT services :perspectives on business and process performance /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Quality management for IT services :/ Claus-Peter Praeg and Dieter Spath, editors.
其他題名:	perspectives on business and process performance /
其他作者:	Praeg, Claus-Peter,
出版者:	Hershey, PA :Business Science Reference,c2011.
面頁冊數:	xiv, 332 p. :ill. ;29 cm.
標題:	Information technology - Management. -
ISBN:	9781616928896 (hbk.) :
ISBN:	9781616928919 (ebook)
ISBN:	1616928891 (hardcover)
ISBN:	1616928913 (ebook)

Quality management for IT services :perspectives on business and process performance /
Quality management for IT services :perspectives on business and process performance /Claus-Peter Praeg and Dieter Spath, editors. - Hershey, PA :Business Science Reference,c2011. - xiv, 332 p. :ill. ;29 cm.

Includes bibliographical references (p. 295-319) and index.

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

ISBN: 9781616928896 (hbk.) :NT5108

LCCN: 2010016386Subjects--Topical Terms:

147814
Information technology
--Management.

LC Class. No.: HD30.2 / .Q35 2010

Dewey Class. No.: 004.068/4

Quality management for IT services :perspectives on business and process performance /
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