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Design and management of service processes

Record Type:	Language materials, printed : monographic
Author:	Ramaswamy,Rohit,
Place of Publication:	Reading, MA
Published:	Addison Wesley;
Year of Publication:	c1996.
Description:	424p. ; 24cm.
Series:	Engineering process improvement series
Subject:	Customer services--management -
Subject:	Service industry--quality control -
Subject:	品質管理 -
ISBN:	0-201-63383-3

Design and management of service processes
Ramaswamy,, Rohit

Design and management of service processes / Rohit Ramaswamy - Reading, MA : Addison Wesley, c1996.. - 424p. ; 24cm.. - (Engineering process improvement series).
ISBN 0-201-63383-3
Customer services--managementService industry--quality control品質管理

Design and management of service processes
LDR:00528nam0 2200181 450 001 41858
005 20180904140227.0
009 00042575
010 1 $a 0-201-63383-3 $b bound $d NT$780
100 $a 19981022d1996 m y0chiy08 b
101 0 $a eng
105 $a y z 000yy
200 1 $a Design and management of service processes $f Rohit Ramaswamy
210 $a Reading, MA $c Addison Wesley $d c1996.
215 1 $a 424p. $d 24cm.
225 1 $a Engineering process improvement series
606 $a Customer services--management $3 44433
606 $a Service industry--quality control $3 44434
606 $a 品質管理 $3 37309
676 $a 658.812 $b R165
700 1 $a Ramaswamy, $b Rohit $3 44432
801 0 $a tw $c 19981022 $g CCR
801 2 $a tw $b 南開 $c 20010101 $g CCR $m 4

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077461

六樓西文書庫 (6th Floor-Western Books)

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* 658.812 R165 1996

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0

5030500-0870003

1 筆 • 頁數 1 •
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