Consumer satisfaction.
概要
| 作品: | 32 作品在 32 項出版品 32 種語言 | |
|---|---|---|
書目資訊
Customer chemistry :how to keep the customers you want-- and say "good-bye" to the ones you don't /
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The Customer delight principle :exceeding customers' expectations for bottom-line success /
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Total quality essentials :using quality tools and systems to improve and manage your business /
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ValueSpace :winning the battle for market leadership : lessons from the world's most admired companies /
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Beyond customer satisfaction to customer loyalty :the key to greater profitability /
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Value-based marketing for bottom-line success :5 steps to creating customer value /
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Empathetic marketing :how to satisfy the 6 core emotional needs of your customers /
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