Customer relations - Management.
Overview
| Works: | 46 works in 46 publications in 46 languages | |
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Titles
Relationship marketing :gaining competitive advantage through customer satisfaction and customer retention /
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Built for use :driving profitability through the user experience /
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The business analyzer and planner :the unique process for solving problems, finding opportunities, and making better decisions every day /
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The Customer differential :the complete guide to implementing customer relationship management /
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Customer relationship management :creating competitive advantage through win-win relationship strategies /
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Customer relationship management :the ultimate guide to the efficient use of CRM /
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Customer relationship management :perspectives from the marketplace /
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The CRM project management handbook :building realistic expectations and managing risk /
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Collaborative customer relationship management :taking CRM to the next level /
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The complete guide to customer support :[how to turn technical assistance into a profitable relationship /
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CRM at the speed of light :capturing and keeping customers in Internet real time /
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Customer experience management :a revolutionary approach to connecting with your customers /
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Customer relationship management :integrating marketing strategy and information technology /
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Customer relationship management :organizational and technological perspectives /
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E-support :how Cisco Systems saves millions while improving customer support /
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The one to one manager :real-world lessons in customer relationship management /
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A practical guide to CRM :building more profitable customer relationships /
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The seven myths of customer management :how to be customer-driven without being customer-led /
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The ultimate CRM handbook :strategies and concepts for building enduring customer loyalty and profitability /
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Why CRM doesn't work :how to win by letting customers manage the relationship /
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The CRM handbook :a business guide to customer relationship management /
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The butterfly customer :capturing the loyalty of today's elusive consumer /
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Fostering effective customer relationships :leading marketing executives on developing customer experience strategies and delivering Value-Added service /
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101 marketing strategies for accounting, law, consulting, and professional services firms
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101 marketing strategies for accounting, law, consulting, and professional services firms
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The definitive guide to social CRM :maximizing customer relationships with social media to gain market insights, customers, and profits /
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Customer relationship management :strategic approaches in digital era /
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Service excellence in organizations :eight key steps to follow and achieve it.Volume II /
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Creating a customer experience-centric startup :a step-by-step framework /
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Customer relationship management :concepts, applications, and technologies /
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