Call centers - Management.

A practical guide to call center technology / by: (Language materials, printed)

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] / by: (Language materials, printed)

Call Center operationdesign, operation, and maintenance / by: (Electronic resources)

Customer services- Management.

Telephone in business.

Customer services- Communication systems.

Call centers- Management.

Telephone systems- Management.

Call centers- Computer network resources.