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Trust and loyalty in electronic comm...

Karake-Shalhoub, Zeinab.

Trust and loyalty in electronic commercean agency theory perspective /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Trust and loyalty in electronic commerce/ Zeinab Karake-Shalhoub ; forward by John R. Petty.
其他題名:	an agency theory perspective /
作者:	Karake-Shalhoub, Zeinab.
出版者:	Westport, CT :Quorum Books,2002.
面頁冊數:	1 online resource (xiii, 225 p.)
標題:	Electronic commerce. -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0313011621 (electronic bk.)
ISBN:	9780313011627 (electronic bk.)

Trust and loyalty in electronic commercean agency theory perspective /
Karake-Shalhoub, Zeinab.

Trust and loyalty in electronic commercean agency theory perspective /[electronic resource] :Zeinab Karake-Shalhoub ; forward by John R. Petty. - Westport, CT :Quorum Books,2002. - 1 online resource (xiii, 225 p.)

Includes bibliographical references (p. [197]-217) and index.

Foreword; 1. Establishing the Context; 2. Trust in Electronic Commerce; 3. Electronic Commerce: A Review; 4. Information Technology, Agency Theory, and Control; 5. Methodology and Development of Hypotheses; 6. Empirical Investigation; 7. Where Do We Go from Here?; Bibliography; Index.

Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders-as well as t.

ISBN: 0313011621 (electronic bk.)Subjects--Topical Terms:

147587
Electronic commerce.
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: HF5548.32 / .K37 2002eb

Dewey Class. No.: 658.8/4

Trust and loyalty in electronic commercean agency theory perspective /
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