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Beyond customer satisfaction to cust...
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Bhote, Keki R.,1925-
Beyond customer satisfaction to customer loyalty :the key to greater profitability /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Beyond customer satisfaction to customer loyalty :/ Keki R. Bhote.
其他題名:
the key to greater profitability /
作者:
Bhote, Keki R.,
出版者:
New York :American Management Association,c1996.
面頁冊數:
x, 148 p. :ill. ;22 cm.
叢書名:
AMA management briefing
標題:
Consumer satisfaction. -
ISBN:
0814423620 (pbk.) :
Beyond customer satisfaction to customer loyalty :the key to greater profitability /
Bhote, Keki R.,1925-
Beyond customer satisfaction to customer loyalty :
the key to greater profitability /Keki R. Bhote. - New York :American Management Association,c1996. - x, 148 p. :ill. ;22 cm. - AMA management briefing.
Includes bibliographical references (p. 146-147).
ISBN: 0814423620 (pbk.) :NT954
LCCN: 96035335 //r98Subjects--Topical Terms:
147265
Consumer satisfaction.
LC Class. No.: HF5415.5 / .B486 1996
Dewey Class. No.: 658.8/12
Beyond customer satisfaction to customer loyalty :the key to greater profitability /
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