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Customer relationship management :perspectives from the marketplace /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer relationship management :/ Simon Knox ... [et al.].
其他題名:	perspectives from the marketplace /
其他作者:	Knox, Simon.
出版者:	Oxford, England :Butterworth-Heinemann,c2003.
面頁冊數:	xvi, 302 p. :ill. ;24 cm.
標題:	Customer relations - Management. -
ISBN:	0750656778 (hbk.) :

Customer relationship management :perspectives from the marketplace /
Customer relationship management :perspectives from the marketplace /Simon Knox ... [et al.]. - Oxford, England :Butterworth-Heinemann,c2003. - xvi, 302 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0750656778 (hbk.) :NT1522Subjects--Topical Terms:

147644
Customer relations
--Management.

LC Class. No.: HF5415.5 / .C86 2002

Dewey Class. No.: 658.8/12

Customer relationship management :perspectives from the marketplace /
LDR:00552nam _2200157 a_450 001 135409
005 20031029154249.0
008 030703s2003 enka b 001 0 eng d
020 $a 0750656778 (hbk.) : $c NT1522
035 $a 00073384
050 0 0 $a HF5415.5 $b .C86 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/K74/2003////E01266
245 1 0 $a Customer relationship management : $b perspectives from the marketplace / $c Simon Knox ... [et al.].
260 $a Oxford, England : $b Butterworth-Heinemann, $c c2003.
300 $a xvi, 302 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer relations $x Management. $3 147644
650 0 $a Relationship marketing. $3 147565
650 0 $a Customer relations $x Management $v Case studies. $3 156905
650 0 $a Electronic commerce. $3 147587
700 1 $a Knox, Simon. $3 156904

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