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Business process mapping :improving ...

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Jacka, J. Mike.

Business process mapping :improving customer satisfaction /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Business process mapping :/ J. Mike Jacka, Paulette J. Keller.
其他題名:	improving customer satisfaction /
作者:	Jacka, J. Mike.
其他作者:	Keller, Paulette J.
出版者:	New York :Wiley,2002.
面頁冊數:	xv, 300 p. :ill. ;24 cm.
標題:	Consumer satisfaction. -
電子資源:	http://www.loc.gov/catdir/toc/wiley021/2001045650.html
ISBN:	0471079774 (hbk. : cloth : alk. paper) :

Business process mapping :improving customer satisfaction /
Jacka, J. Mike.

Business process mapping :improving customer satisfaction /J. Mike Jacka, Paulette J. Keller. - New York :Wiley,2002. - xv, 300 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0471079774 (hbk. : cloth : alk. paper) :NT1579

LCCN: 2001045650Subjects--Topical Terms:

147265
Consumer satisfaction.

LC Class. No.: HF5415.335 / .J33 2002

Dewey Class. No.: 658.8/12

Business process mapping :improving customer satisfaction /
LDR:00751cam _22002174a_450 001 135919
003 DLC
005 20031002153543.0
008 010801s2002 nyua b 001 0 eng
010 $a 2001045650
020 $a 0471079774 (hbk. : cloth : alk. paper) : $c NT1579
035 $a 00073894
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.335 $b .J33 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/J12/2002////E00505
100 1 $a Jacka, J. Mike. $3 158118
245 1 0 $a Business process mapping : $b improving customer satisfaction / $c J. Mike Jacka, Paulette J. Keller.
260 $a New York : $b Wiley, $c 2002.
300 $a xv, 300 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Consumer satisfaction. $3 147265
650 0 $a Customer relations. $3 147266
650 0 $a Reengineering (Management) $3 147775
700 1 $a Keller, Paulette J. $3 158119
856 4 1 $3 Table of contents $u http://www.loc.gov/catdir/toc/wiley021/2001045650.html

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