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Customer loyalty :how to earn it, how to keep it /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer loyalty :/ Jill Griffin ; foreword by Robert T. Herres.
其他題名:	how to earn it, how to keep it /
作者:	Griffin, Jill.
出版者:	San Francisco :Jossey-Bass,c2002.
面頁冊數:	xvi, 252 p. :ill. ;24 cm.
叢書名:	The Jossey-Bass business & management series
標題:	Customer loyalty. -
ISBN:	0787963887 (pbk.) :

Customer loyalty :how to earn it, how to keep it /
Griffin, Jill.

Customer loyalty :how to earn it, how to keep it /Jill Griffin ; foreword by Robert T. Herres. - New and rev. ed. - San Francisco :Jossey-Bass,c2002. - xvi, 252 p. :ill. ;24 cm. - The Jossey-Bass business & management series.

Includes bibliographical references and indexes.

ISBN: 0787963887 (pbk.) :NT567

LCCN: 2002008566Subjects--Topical Terms:

148581
Customer loyalty.

LC Class. No.: HF5415.5 / .G75 2002

Dewey Class. No.: 658.8/12

Customer loyalty :how to earn it, how to keep it /
LDR:00742cam _2200229 a_450 001 136008
003 DLC
005 20031006094225.0
008 020531s2002 caua b 001 0 eng
010 $a 2002008566
020 $a 0787963887 (pbk.) : $c NT567
035 $a 00073984
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.5 $b .G75 2002
082 0 0 $a 658.8/12 $2 21
092 $a */658.812/G851/2002////E00593
100 1 $a Griffin, Jill. $3 158371
245 1 0 $a Customer loyalty : $b how to earn it, how to keep it / $c Jill Griffin ; foreword by Robert T. Herres.
250 $a New and rev. ed.
260 $a San Francisco : $b Jossey-Bass, $c c2002.
300 $a xvi, 252 p. : $b ill. ; $c 24 cm.
440 4 $a The Jossey-Bass business & management series
504 $a Includes bibliographical references and indexes.
650 0 $a Customer loyalty. $3 148581
650 0 $a Customer services. $3 147477
650 0 $a Customer relations. $3 147266

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