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Customers are people ... :the human touch /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customers are people ... :/ John McKean.
其他題名:	the human touch /
作者:	McKean, John,
出版者:	Chichester :Wiley,2003, c2002.
面頁冊數:	x, 313 p. :ill. ;24 cm.
附註:	Includes index.
標題:	Customer relations. -
ISBN:	0470848898 (hbk.) :

Customers are people ... :the human touch /
McKean, John,1956-

Customers are people ... :the human touch /John McKean. - Chichester :Wiley,2003, c2002. - x, 313 p. :ill. ;24 cm.

Includes index.

ISBN: 0470848898 (hbk.) :NT883 Subjects--Topical Terms:

147266
Customer relations.

LC Class. No.: HF5415.5 / .M238 2003x

Dewey Class. No.: 658.812

Customers are people ... :the human touch /
LDR:00574nam _2200169 a_450 001 136023
005 20031006095745.0
008 030926s2003 enka b 001 0 eng d
020 $a 0470848898 (hbk.) : $c NT883
035 $a 00073999
050 0 0 $a HF5415.5 $b .M238 2003x
082 0 0 $a 658.812 $2 21
092 $a */658.812/M125/2003////E00610
100 1 $a McKean, John, $d 1956- $3 158394
245 1 0 $a Customers are people ... : $b the human touch / $c John McKean.
260 $a Chichester : $b Wiley, $c 2003, c2002.
300 $a x, 313 p. : $b ill. ; $c 24 cm.
500 $a Includes index.
500 $a "70% of our decision to buy is based on how we are treated as people ..."
650 0 $a Customer relations. $3 147266
650 0 $a Relationship marketing. $3 147565
710 2 $a American Concrete Institute. $3 158395

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