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The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The real-time contact center :/ Donna Fluss.
其他題名:	[strategies, tactics, and technologies for building a profitable service and sales operation] /
作者:	Fluss, Donna.
出版者:	New York :AMACOM,c2005.
面頁冊數:	xv, 221 p. :ill. ;24 cm.
附註:	Includes index.
標題:	Call centers - Computer network resources. -
ISBN:	0814472567 (hbk.) :

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /
Fluss, Donna.

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /Donna Fluss. - New York :AMACOM,c2005. - xv, 221 p. :ill. ;24 cm.

Includes index.

ISBN: 0814472567 (hbk.) :NT768

LCCN: 2005004120 Subjects--Topical Terms:

168375
Call centers
--Computer network resources.

LC Class. No.: HE8788 / .F58 2005

Dewey Class. No.: 658.8/12

The real-time contact center :[strategies, tactics, and technologies for building a profitable service and sales operation] /
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650 0 $a Call centers $x Management. $3 159288
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