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Customer care excellence :how to cre...

~

Cook, Sarah,1955-

Customer care excellence :how to create an effective customer focus /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer care excellence :/ Sarah Cook.
Reminder of title:	how to create an effective customer focus /
Author:	Cook, Sarah,
other author:	Cook, Sarah,
Published:	London :Kogan Page,2002.
Description:	vi, 248 p. :ill. ;24 cm.
Notes:	Previous ed. published as: Customer care. 2000.
Series:	Professional paperbacks.
Subject:	Customer relations. -
ISBN:	0749437928 (pbk.) :

Customer care excellence :how to create an effective customer focus /
Cook, Sarah,1955-

Customer care excellence :how to create an effective customer focus /Sarah Cook. - 4th ed. - London :Kogan Page,2002. - vi, 248 p. :ill. ;24 cm. - Professional paperbacks..

Previous ed. published as: Customer care. 2000.

Includes bibliographical references and index.

ISBN: 0749437928 (pbk.) :NT1012Subjects--Topical Terms:

147266
Customer relations.

Dewey Class. No.: 658.812

Customer care excellence :how to create an effective customer focus /
LDR:00621nam _2200181 a_450 001 135274
005 20031013143048.0
008 031002s2002 enka b 001 0 eng
020 $a 0749437928 (pbk.) : $c NT1012
035 $a 00073086
082 0 0 $a 658.812 $2 21
092 $a */658.812/C771/2002////E00404
100 1 $a Cook, Sarah, $d 1955- $3 156604
245 1 0 $a Customer care excellence : $b how to create an effective customer focus / $c Sarah Cook.
250 $a 4th ed.
260 $a London : $b Kogan Page, $c 2002.
300 $a vi, 248 p. : $b ill. ; $c 24 cm.
440 0 $a Professional paperbacks.
500 $a Previous ed. published as: Customer care. 2000.
504 $a Includes bibliographical references and index.
650 0 $a Customer relations. $3 147266
650 0 $a Total quality management. $3 147776
700 1 $a Cook, Sarah, $d 1955-. $t Customer care. $3 156605
710 2 $a Institute of Directors. $3 156606

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典藏地名稱

館藏流通類別

E00404

六樓西文書庫 (6th Floor-Western Books)

一般借閱

外文書

* 658.812 C771 2002

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5030000-0920014

1 records • Pages 1 •
1

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