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Human resource management in service work /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Human resource management in service work // Marek Korczynski.
作者:
Korczynski, Marek.
出版者:
Houndmills, Basingstoke, Hampshire ;Palgrave,2002.
面頁冊數:
xii, 237 p. ;24 cm.
叢書名:
Management, work and organisations
標題:
Service industries workers. -
ISBN:
0333774418 (pbk.) :
ISBN:
9780333774410 (pbk.)
ISBN:
033377440X
ISBN:
9780333774403
Human resource management in service work /
Korczynski, Marek.
Human resource management in service work /
Marek Korczynski. - Houndmills, Basingstoke, Hampshire ;Palgrave,2002. - xii, 237 p. ;24 cm. - Management, work and organisations.
Includes bibliographical references (p. 205-228) and indexes.
Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
ISBN: 0333774418 (pbk.) :NT1403
LCCN: 2001056130
Nat. Bib. No.: GBA2-00380Subjects--Topical Terms:
183682
Service industries workers.
LC Class. No.: HD9980.5 / K67 2002
Dewey Class. No.: 658.3
Human resource management in service work /
LDR
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Human resource management in service work /
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Marek Korczynski.
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2002.
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xii, 237 p. ;
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24 cm.
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Management, work and organisations
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Includes bibliographical references (p. 205-228) and indexes.
505
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Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
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Service industries workers.
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183682
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Service industries
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Personnel management.
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183683
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