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Human resource management in service work /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Human resource management in service work // Marek Korczynski.
作者:	Korczynski, Marek.
出版者:	Houndmills, Basingstoke, Hampshire ;Palgrave,2002.
面頁冊數:	xii, 237 p. ;24 cm.
叢書名:	Management, work and organisations
標題:	Service industries workers. -
ISBN:	0333774418 (pbk.) :
ISBN:	9780333774410 (pbk.)
ISBN:	033377440X
ISBN:	9780333774403

Human resource management in service work /
LDR:01141pam _22002534a_450 001 145884
003 OCoLC
005 20020614135432.7
008 011106s2002 enk b 001 0 eng
010 $a 2001056130
015 $a GBA2-00380
020 $a 0333774418 (pbk.) : $c NT1403
020 $a 9780333774410 (pbk.)
020 $a 033377440X
020 $a 9780333774403
035 $a 00139624
042 $a pcc
050 0 0 $a HD9980.5 $b K67 2002
082 0 0 $a 658.3 $2 21
100 1 $a Korczynski, Marek. $3 183681
245 1 0 $a Human resource management in service work / $c Marek Korczynski.
260 $a Houndmills, Basingstoke, Hampshire ; $a New York : $b Palgrave, $c 2002.
300 $a xii, 237 p. ; $c 24 cm.
440 0 $a Management, work and organisations
504 $a Includes bibliographical references (p. 205-228) and indexes.
505 0 $a Service work -- The new service management school -- Critical perspectives on service work -- Service work : the customer-orientated bureaucracy -- Analysing distinctive types of front-line work -- Sales work -- Empowerment on the front lines? -- Managing emotions -- Gendered segregation and disadvantage -- Trade unions and service work -- Conclusion : reconsidering modern times.
650 0 $a Service industries workers. $3 183682
650 0 $a Service industries $x Personnel management. $3 183683

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