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Lucas, Robert W.
Overview
Works:
1 works in 3 publications in 1 languages
Titles
Customer service :skills and concepts for success /
by: Lucas, Robert W.
(Language materials, printed)
The Big book of flip charts :a comprehensive guide for presenters, trainers, and team facilitators /
by: Lucas, Robert W.
(Language materials, printed)
People strategies for trainers :176 tips and techniques for dealing with difficult classroom situations /
by: Lucas, Robert W.
(Language materials, printed)
Subjects
Employees- Training of
Business presentations
Teams in the workplace
Conflict management.
Interpersonal communication.
Customer services.
Employees- Training of.
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