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Customer service :skills and concept...
~
Lucas, Robert W.
Customer service :skills and concepts for success /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Customer service :/ [Robert W. Lucas].
其他題名:
skills and concepts for success /
作者:
Lucas, Robert W.
出版者:
New York :Glencoe/McGraw-Hill,c2002.
面頁冊數:
vii, 532 p. :ill. ;28 cm.
標題:
Customer services. -
ISBN:
0078226333 (pbk.) :
Customer service :skills and concepts for success /
Lucas, Robert W.
Customer service :
skills and concepts for success /[Robert W. Lucas]. - 2nd ed. - New York :Glencoe/McGraw-Hill,c2002. - vii, 532 p. :ill. ;28 cm.
Includes bibliographical references (p. 517-519) and index.
ISBN: 0078226333 (pbk.) :NT1526
LCCN: 00059614 Subjects--Topical Terms:
147477
Customer services.
LC Class. No.: HF5415.5 / .L83 2002
Dewey Class. No.: 658.8/12
Customer service :skills and concepts for success /
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