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Subjects
Spector, Robert,1947-.
Overview
Works:
2 works in 2 publications in 1 languages
Titles
Category killers :the retail revolution and its impact on consumer culture /
by: Spector, Robert,1947-.
(Language materials, printed)
The Nordstrom way to customer service excellence :a handbook for implementing great service in your organization /
by: McCarthy, Patrick D.; Spector, Robert,1947-.
(Language materials, printed)
Subjects
Department stores- Management.- United States
Shopping centers.
Retail trade.
Customer services- United States
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