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Service management :an integrated ap...

Haksever, Cengiz.

Service management :an integrated approach to supply chain management and operations /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service management :/ Cengiz Haksever, Barry Render.
Reminder of title:	an integrated approach to supply chain management and operations /
Author:	Haksever, Cengiz.
other author:	Render, Barry.
Published:	Indianapolis :FT Press,c2013.
Description:	xxii, 485 p. :ill. ;24 cm.
Notes:	Includes bibliographical references and index.
Subject:	Service industries - Management. -
ISBN:	9780133088779 (hbk.) :
ISBN:	0133088774 (hbk.)
ISBN:	9780133088854 (pbk.)
ISBN:	0133088855 (pbk.)

Service management :an integrated approach to supply chain management and operations /
Haksever, Cengiz.

Service management :an integrated approach to supply chain management and operations /Cengiz Haksever, Barry Render. - Indianapolis :FT Press,c2013. - xxii, 485 p. :ill. ;24 cm.

Includes bibliographical references and index.

Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.

ISBN: 9780133088779 (hbk.) :NT2167

LCCN: 2013001438Subjects--Topical Terms:

147046
Service industries
--Management.

LC Class. No.: HD9980.5 / .H345 2013

Dewey Class. No.: 658

Service management :an integrated approach to supply chain management and operations /
LDR:01931cam a2200241 a 4500 001 1000001867
003 DLC
005 20140314144455.0
008 130208s2013 inua b 001 0 eng
010 $a 2013001438
020 $a 9780133088779 (hbk.) : $c NT2167
020 $a 0133088774 (hbk.)
020 $a 9780133088854 (pbk.)
020 $a 0133088855 (pbk.)
035 $a 2013001438
040 $a DLC $b eng $c DLC $d DLC
042 $a pcc
050 0 0 $a HD9980.5 $b .H345 2013
082 0 0 $2 23 $a 658
100 1 $a Haksever, Cengiz. $3 153898
245 1 0 $a Service management : $b an integrated approach to supply chain management and operations / $c Cengiz Haksever, Barry Render.
260 # $a Indianapolis : $b FT Press, $c c2013.
300 $a xxii, 485 p. : $b ill. ; $c 24 cm.
500 $a Includes bibliographical references and index.
505 0 # $a Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
650 # 0 $a Service industries $x Management. $3 147046
650 # 0 $a Business logistics. $3 147686
700 1 # $a Render, Barry. $3 149416