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Service management :an integrated ap...

Haksever, Cengiz.

Service management :an integrated approach to supply chain management and operations /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Service management :/ Cengiz Haksever, Barry Render.
其他題名:	an integrated approach to supply chain management and operations /
作者:	Haksever, Cengiz.
其他作者:	Render, Barry.
出版者:	Indianapolis :FT Press,c2013.
面頁冊數:	xxii, 485 p. :ill. ;24 cm.
附註:	Includes bibliographical references and index.
標題:	Service industries - Management. -
ISBN:	9780133088779 (hbk.) :
ISBN:	0133088774 (hbk.)
ISBN:	9780133088854 (pbk.)
ISBN:	0133088855 (pbk.)

Service management :an integrated approach to supply chain management and operations /
Haksever, Cengiz.

Service management :an integrated approach to supply chain management and operations /Cengiz Haksever, Barry Render. - Indianapolis :FT Press,c2013. - xxii, 485 p. :ill. ;24 cm.

Includes bibliographical references and index.

Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.

ISBN: 9780133088779 (hbk.) :NT2167

LCCN: 2013001438Subjects--Topical Terms:

147046
Service industries
--Management.

LC Class. No.: HD9980.5 / .H345 2013

Dewey Class. No.: 658

Service management :an integrated approach to supply chain management and operations /
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245 1 0 $a Service management : $b an integrated approach to supply chain management and operations / $c Cengiz Haksever, Barry Render.
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300 $a xxii, 485 p. : $b ill. ; $c 24 cm.
500 $a Includes bibliographical references and index.
505 0 # $a Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
650 # 0 $a Service industries $x Management. $3 147046
650 # 0 $a Business logistics. $3 147686
700 1 # $a Render, Barry. $3 149416