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Service management :an integrated ap...
~
Haksever, Cengiz.
Service management :an integrated approach to supply chain management and operations /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
Service management :/ Cengiz Haksever, Barry Render.
Reminder of title:
an integrated approach to supply chain management and operations /
Author:
Haksever, Cengiz.
other author:
Render, Barry.
Published:
Indianapolis :FT Press,c2013.
Description:
xxii, 485 p. :ill. ;24 cm.
Notes:
Includes bibliographical references and index.
Subject:
Service industries - Management. -
ISBN:
9780133088779 (hbk.) :
ISBN:
0133088774 (hbk.)
ISBN:
9780133088854 (pbk.)
ISBN:
0133088855 (pbk.)
Service management :an integrated approach to supply chain management and operations /
Haksever, Cengiz.
Service management :
an integrated approach to supply chain management and operations /Cengiz Haksever, Barry Render. - Indianapolis :FT Press,c2013. - xxii, 485 p. :ill. ;24 cm.
Includes bibliographical references and index.
Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
ISBN: 9780133088779 (hbk.) :NT2167
LCCN: 2013001438Subjects--Topical Terms:
147046
Service industries
--Management.
LC Class. No.: HD9980.5 / .H345 2013
Dewey Class. No.: 658
Service management :an integrated approach to supply chain management and operations /
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Service management :
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an integrated approach to supply chain management and operations /
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Includes bibliographical references and index.
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Preface -- Understanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers: the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- Supplement queuing and simulation -- Service quality and continuous improvement -- Supplement tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming applications for services -- Service inventory systems -- Appendix areas under the standard normal curve.
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Service industries
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Management.
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Render, Barry.
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149416
0 based onreview(s)
Location:
ALL
六樓西文書庫 (6th Floor-Western Books)
Year:
Volume Number:
Items
1 records • Pages 1 •
1
Barcode Number
Location Name
Item Class
Material type
Call number
Usage Class
Loan Status
No. of reservations
Opac note
Attachments
E16270
六樓西文書庫 (6th Floor-Western Books)
一般借閱
外文書
* 658 H156 2013
一般(Normal)
On shelf
0
5030000-1020014
1 records • Pages 1 •
1
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