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CRM in financial servicesa practical...

Foss, Bryan.

CRM in financial servicesa practical guide to making customer relationship management work /

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	CRM in financial services/ Bryan Foss & Merlin Stone.
其他題名:	a practical guide to making customer relationship management work /
作者:	Foss, Bryan.
其他作者:	Stone, Merlin,
出版者:	London ;Kogan Page,2002.
面頁冊數:	1 online resource (xviii, 700 p.) :ill.
標題:	Financial services industry - Customer services. -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0585443696 (electronic bk.)
ISBN:	9780585443690 (electronic bk.)

CRM in financial servicesa practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial servicesa practical guide to making customer relationship management work /[electronic resource] :Bryan Foss & Merlin Stone. - London ;Kogan Page,2002. - 1 online resource (xviii, 700 p.) :ill.

Includes bibliographical references and index.

ISBN: 0585443696 (electronic bk.)Subjects--Topical Terms:

156603
Financial services industry
--Customer services.Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: HG173 / .F675 2002eb

Dewey Class. No.: 332.10688

CRM in financial servicesa practical guide to making customer relationship management work /
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