南開科技大學圖書館 |

Language: English

Help

南開科技大學

圖書館首頁

編目中圖書申請

Back

Switch To: Labeled | MARC Mode | ISBD

CRM in financial servicesa practical...

Foss, Bryan.

CRM in financial servicesa practical guide to making customer relationship management work /

Record Type:	Electronic resources : Monograph/item
Title/Author:	CRM in financial services/ Bryan Foss & Merlin Stone.
Reminder of title:	a practical guide to making customer relationship management work /
Author:	Foss, Bryan.
other author:	Stone, Merlin,
Published:	London ;Kogan Page,2002.
Description:	1 online resource (xviii, 700 p.) :ill.
Subject:	Financial services industry - Customer services. -
Online resource:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0585443696 (electronic bk.)
ISBN:	9780585443690 (electronic bk.)

CRM in financial servicesa practical guide to making customer relationship management work /
Foss, Bryan.

CRM in financial servicesa practical guide to making customer relationship management work /[electronic resource] :Bryan Foss & Merlin Stone. - London ;Kogan Page,2002. - 1 online resource (xviii, 700 p.) :ill.

Includes bibliographical references and index.

ISBN: 0585443696 (electronic bk.)Subjects--Topical Terms:

156603
Financial services industry
--Customer services.Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: HG173 / .F675 2002eb

Dewey Class. No.: 332.10688

CRM in financial servicesa practical guide to making customer relationship management work /
LDR:01364nmm 2200289Ia 4500 001 1000049687
005 20140916095120.0
006 m o d
007 cr cn|||||||||
008 030519s2002 enka ob 001 0 eng d
020 $a 0585443696 (electronic bk.)
020 $a 9780585443690 (electronic bk.)
035 $a (OCoLC)52274415
035 $a ocm52274415
040 $a N$T $b eng $c N$T $d OCLCG $d OCLCQ $d TUU $d OCLCQ $d B24X7 $d TNF $d OCLCQ $d OCLCF
049 $a MAIN{me_controlnum}
050 4 $a HG173 $b .F675 2002eb
072 7 $a BUS $x 004000 $2 bisacsh
082 0 4 $a 332.10688 $2 21
100 1 $a Foss, Bryan. $3 156601
245 1 0 $a CRM in financial services $h [electronic resource] : $b a practical guide to making customer relationship management work / $c Bryan Foss & Merlin Stone.
260 $a London ; $a Milford, CT : $b Kogan Page, $c 2002.
300 $a 1 online resource (xviii, 700 p.) : $b ill.
504 $a Includes bibliographical references and index.
588 $a Description based on print version record.
650 0 $a Financial services industry $x Customer services. $3 156603
650 7 $a BUSINESS & ECONOMICS $x Banks & Banking. $2 bisacsh $3 1000064144
650 7 $a Electronic books. $3 170701
655 4 $a Electronic books. $2 local. $3 172687
700 1 $a Stone, Merlin, $d 1948- $3 156602
776 0 8 $i Print version: $a Foss, Bryan. $t CRM in financial services. $d London ; Milford, CT : Kogan Page, 2002 $z 0749436964 $w (DLC) 2003268012 $w (OCoLC)49044318
856 4 0 $3 EBSCOhost $u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=81144 $z Click here for online access to this book (查閱全文) (EBSCO eBook)
938 $a Books 24x7 $b B247 $n bkf00000110
938 $a EBSCOhost $b EBSC $n 81144