南開科技大學圖書館 |

言語: 日文

ヘルプ

南開科技大學

圖書館首頁

編目中圖書申請

ログイン

ホームページ

スイッチ: ラベル | MARC形式 | 国際標準書誌記述(ISBD)

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /

レコード種別:	コンピュータ・メディア : 単行資料
正題名/作者:	Lean Six Sigma for service/ Michael L. George.
其他題名:	how to use Lean Speed and Six Sigma Quality to improve services and transactions /
作者:	George, Michael L.
出版者:	New York ;McGraw-Hill,�003.
面頁冊數:	1 online resource (xiv, 386 pages) :illustrations
附註:	Includes index.
標題:	Six sigma (Quality control standard) -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	0071436359
ISBN:	9780071436359
ISBN:	9780071418218
ISBN:	0071418210

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /
George, Michael L.

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /[electronic resource] :Michael L. George. - New York ;McGraw-Hill,�003. - 1 online resource (xiv, 386 pages) :illustrations

Includes index.

Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).

ISBN: 0071436359

OverDrive, Inc.http://www.overdrive.comSubjects--Topical Terms:

157556
Six sigma (Quality control standard)
Index Terms--Genre/Form:

172687
Electronic books.

LC Class. No.: TS156 / .G474 2003eb

Dewey Class. No.: 658.5620151

Lean Six Sigma for servicehow to use Lean Speed and Six Sigma Quality to improve services and transactions /
LDR:02951nmm 2200409Ia 4500 001 1000050515
005 20150318222318.0
006 m o d
007 cr cnu---unuuu
008 031116s2003 nyua o 001 0 eng d
019 $a 53621856 $a 228146773 $a 228146774 $a 402405667 $a 467163116 $a 488474075 $a 567969532 $a 647636143 $a 722525099 $a 728028287 $a 793528378
020 $a 0071436359 $q (electronic bk.)
020 $a 9780071436359 $q (electronic bk.)
020 $a 9780071418218
020 $a 0071418210
035 $a (OCoLC)53443759 $z (OCoLC)53621856 $z (OCoLC)228146773 $z (OCoLC)228146774 $z (OCoLC)402405667 $z (OCoLC)467163116 $z (OCoLC)488474075 $z (OCoLC)567969532 $z (OCoLC)647636143 $z (OCoLC)722525099 $z (OCoLC)728028287 $z (OCoLC)793528378
035 $a ocm53443759
037 $b OverDrive, Inc. $n http://www.overdrive.com
040 $a N$T $b eng $e pn $c N$T $d OCLCQ $d YDXCP $d OCLCQ $d TUU $d OCLCQ $d TNF $d CCO $d E7B $d TEFOD $d IDEBK $d UV0 $d UMI $d CEF $d DKDLA $d FVL $d OCLCQ $d OCLCF $d OCLCQ $d OCLCO
049 $a MAIN{me_controlnum}
050 4 $a TS156 $b .G474 2003eb
072 7 $a BUS $x 053000 $2 bisacsh
072 7 $a TEC $x 032000 $2 bisacsh
082 0 4 $a 658.5620151 $2 22
100 1 $a George, Michael L. $3 166495
245 1 0 $a Lean Six Sigma for service $h [electronic resource] : $b how to use Lean Speed and Six Sigma Quality to improve services and transactions / $c Michael L. George.
260 $a New York ; $a London : $b McGraw-Hill, $c �003.
300 $a 1 online resource (xiv, 386 pages) : $b illustrations
336 $a text $b txt $2 rdacontent
337 $a computer $b c $2 rdamedia
338 $a online resource $b cr $2 rdacarrier
500 $a Includes index.
505 0 $a Using Lean Six Sigma for strategic advantage in service. The ROI of Lean Six Sigma for services -- Getting faster to get better (why you need both Lean and Six Sigma) -- Success story #1 Lockheed Martin -- Seeing services through your customers' eyes -- Success story #2 Bank One -- Executing corporate strategy with Lean Six Sigma -- Success story #3 City of Fort Wayne, Indiana -- The value in conquering complexity -- Success story #4 Stanford Hospital and Clinics. Deploying Lean Six Sigma in service organizations. Phase 1: Readiness assessment -- Phase 2: Engagement (creating pull) -- Phase 3: Mobilization -- Phase 4: Performance & control. Improving services. Service process challenges -- Using DMAIC to improve service processes -- First wave service projects -- Raising the stakes in service process improvement -- Designing world-class services (design for Lean Six Sigma).
588 0 $a Print version record.
650 0 $a Six sigma (Quality control standard) $3 157556
650 0 $a Service industries $x Quality control $x Statistical methods. $3 166485
650 0 $a Quality control $x Statistical methods. $3 146782
650 4 $a Six Sigma (Quality control standard) $3 166486
650 7 $a BUSINESS & ECONOMICS $x Quality Control. $2 bisacsh $3 1000064683
650 7 $a TECHNOLOGY & ENGINEERING $x Quality Control. $2 bisacsh $3 1000065959
655 4 $a Electronic books. $2 local. $3 172687
776 0 8 $i Print version: $a George, Michael L. $t Lean Six Sigma for service. $d New York ; London : McGraw-Hill, �003 $z 0071418210 $w (OCoLC)52143805
856 4 0 $3 EBSCOhost $u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=100671 $z Click here for online access to this book (查閱全文) (EBSCO eBook)
938 $a ebrary $b EBRY $n ebr10152891
938 $a EBSCOhost $b EBSC $n 100671
938 $a YBP Library Services $b YANK $n 2277935