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Measuring performance in public and nonprofit organizations

紀錄類型:	書目-電子資源 : 單行本
正題名/作者:	Measuring performance in public and nonprofit organizations/ Theodore H. Poister.
作者:	Poister, Theodore H.
出版者:	San Francisco :Jossey-Bass,�003.
面頁冊數:	1 online resource (xxi, 289 pages) :illustrations, maps.
標題:	Organizational effectiveness - Measurement. -
電子資源:	Click here for online access to this book (查閱全文) (EBSCO eBook)
ISBN:	078796803X
ISBN:	9780787968038

Measuring performance in public and nonprofit organizations
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490 1 $a Jossey-Bass nonprofit and public management series
504 $a Includes bibliographical references (pages 275-282) and index.
505 0 0 $t The Management Framework for Performance Measurement -- $t Introduction to Performance Measurement -- $t Developing Effective Performance Measurement Systems -- $t Methodological Elements of Performance Measurement -- $t Identifying Real Outcomes and Other Performance Measures -- $t Clarifying Program Goals and Objectives -- $t Defining Performance Indicators -- $t Analyzing Performance Data -- $t Reporting Performance Data / $r Julia Melkers -- $t Processing Performance Data / $r Julia Melkers -- $t Strategic Applications of Performance Measurement -- $t Using Performance Measures to Support Strategic Planning and Management -- $t Incorporating Performance Measures into the Budgeting Process / $r Julia Melkers -- $t Supporting Performance Management Systems -- $t Improving Quality, Productivity, and Customer Service -- $t Using Comparative Measures to Benchmark Performance -- $t The Process side of Performance Measurement -- $t Implementing Effective Measurement Systems.
506 $3 Use copy $f Restrictions unspecified $2 star $5 MiAaHDL
520 $a In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic manageme.
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650 0 $a Performance $x Measurement. $3 158006
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650 6 $a Rendement au travail $x Mesure. $3 1000068443
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