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Salesforce service cloud for dummies /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Salesforce service cloud for dummies // by Jon Paz and TJ Kelley.
作者:	Paz, Jon.
其他作者:	Kelley, TJ.
出版者:	Hoboken, NJ :For Dummies,c2015.
面頁冊數:	xii, 364 p. :ill. ;24 cm.
附註:	Includes index.
標題:	Cloud computing. -
ISBN:	9781119010685 (pbk.) :
ISBN:	1119010683 (pbk.)

Salesforce service cloud for dummies /
Paz, Jon.

Salesforce service cloud for dummies /by Jon Paz and TJ Kelley. - Hoboken, NJ :For Dummies,c2015. - xii, 364 p. :ill. ;24 cm.

Includes index.

Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharing-- for your customers and for your company. Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you'll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you're a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.

ISBN: 9781119010685 (pbk.) :NT915

LCCN: 2014955781Subjects--Uniform Titles:

Service cloud.
Subjects--Topical Terms:

186693
Cloud computing.

Dewey Class. No.: 658.8/12

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