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The experience :the 5 principles of Disney service and relationship excellence /

レコード種別:	言語・文字資料 (印刷物) : 単行資料
タイトル / 著者:	The experience :/ Bruce Loeffler and Brian T. Church.
その他のタイトル:	the 5 principles of Disney service and relationship excellence /
著者:	Loeffler, Bruce,
その他の著者:	Church, Brian T.,
出版された:	Hoboken, New Jersey :Wiley,c2015.
記述:	ix, 294 p. :ill. ;24 cm.
注記:	"How to tell your clients and customers I. C.A.R.E."--Dust jacket.
主題:	Customer services. -
国際標準図書番号 (ISBN):	9781119028659 (cloth) :

The experience :the 5 principles of Disney service and relationship excellence /
Loeffler, Bruce,

The experience :the 5 principles of Disney service and relationship excellence /Bruce Loeffler and Brian T. Church. - Hoboken, New Jersey :Wiley,c2015. - ix, 294 p. :ill. ;24 cm.

"How to tell your clients and customers I. C.A.R.E."--Dust jacket.

"When your customers walk through your doors or access your service-oriented products, they should leave the outside world and become immersed in the world of your brand. Few businesses have reached this Disney-like level of success, but now, with "The Experience," anyone with the right level of commitment can achieve excellence." -- book jacket

ISBN: 9781119028659 (cloth) :NT761Subjects--Corporate Names:

1000082747
Walt Disney Company
--Customer services. Subjects--Topical Terms:

1000082749
Customer services.

LC Class. No.: HF5415.5 / .L64 2015

The experience :the 5 principles of Disney service and relationship excellence /
LDR:01199cam a2200229 a 450 001 1000056065
003 OCoLC
005 20150729092241.0
008 140927s2015 njua 001 0 eng d
020 $a 9781119028659 (cloth) : $c NT761
020 $z 9781119028772 (ebk)
020 $z 9781119028673 (ebk)
035 $a (OCoLC)891617313 $z (OCoLC)904331870 $z (OCoLC)908681784
035 $a ocn891617313
040 $a BTCTA $b eng $c BTCTA $d BDX $d AML $d OCLCO $d CPL $d YDXCP $d CDX $d OCLCF $d CPV
049 $a CPVA
050 # 4 $a HF5415.5 $b .L64 2015
100 1 $a Loeffler, Bruce, $e author. $3 1000082746
245 1 4 $a The experience : $b the 5 principles of Disney service and relationship excellence / $c Bruce Loeffler and Brian T. Church.
260 # $a Hoboken, New Jersey : $b Wiley, $c c2015.
300 $a ix, 294 p. : $b ill. ; $c 24 cm.
500 $a "How to tell your clients and customers I. C.A.R.E."--Dust jacket.
500 $a Includes index.
520 # $a "When your customers walk through your doors or access your service-oriented products, they should leave the outside world and become immersed in the world of your brand. Few businesses have reached this Disney-like level of success, but now, with "The Experience," anyone with the right level of commitment can achieve excellence." -- book jacket
610 2 0 $a Walt Disney Company $x Customer services. $3 1000082747
650 # 0 $a Customer services. $3 1000082749
650 # 0 $a Customer relations. $3 158049
650 # 0 $a Consumer satisfaction. $3 1000082750
700 1 # $a Church, Brian T., $e author. $3 1000082748