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Achieving service excellence :maximizing enterprise performance through innovation and technology /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Achieving service excellence :/ C. M. Chang.
其他題名:	maximizing enterprise performance through innovation and technology /
作者:	Chang, C. M.
出版者:	New York :Business Expert Press,2014.
面頁冊數:	xiv, 130 p. :ill. ;23 cm.
標題:	Service industries. -
ISBN:	9781606495445 (pbk.) :
ISBN:	1606495445 (pbk.)

Achieving service excellence :maximizing enterprise performance through innovation and technology /
Chang, C. M.1935-

Achieving service excellence :maximizing enterprise performance through innovation and technology /C. M. Chang. - 1st ed. - New York :Business Expert Press,2014. - xiv, 130 p. :ill. ;23 cm. - Service systems and innovations in business and society collection,2326-2664. - Service systems and innovations in business and society collection,.

Includes bibliographical references (p. [121]-126) and index.

Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.

ISBN: 9781606495445 (pbk.) :NT1005Subjects--Topical Terms:

1000083259
Service industries.

LC Class. No.: HD9980.5 / C43 2014

Dewey Class. No.: 658.8

Achieving service excellence :maximizing enterprise performance through innovation and technology /
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