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Service thinking :the seven principles to discover innovative opportunities /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Service thinking :/ Hunter Hastings and Jeff Saperstein.
其他題名:	the seven principles to discover innovative opportunities /
作者:	Hastings, Hunter,
其他作者:	Saperstein, Jeff,
出版者:	New York :Business Expert Press,2014.
面頁冊數:	xxviii, 135 p. :ill. ;23 cm.
標題:	Service industries. -
ISBN:	9781606496626 (pbk.) :

Service thinking :the seven principles to discover innovative opportunities /
Hastings, Hunter,

Service thinking :the seven principles to discover innovative opportunities /Hunter Hastings and Jeff Saperstein. - 1st ed. - New York :Business Expert Press,2014. - xxviii, 135 p. :ill. ;23 cm. - Service systems and innovations in business and society collection,2326-2664 . - Service systems and innovations in business and society collection,.

Includes bibliographical references (p. [129]-132) and index.

Foreword -- Preface -- Acknowledgments -- Introduction -- Chapter 1. Service thinking will transform 21st century business -- Chapter 2. Co-creating service-experience value -- Chapter 3. Service systems : specialization plus integration -- Chapter 4. Designing organizations for specialization and integration : modular business architecture -- Chapter 5. Glo-Mo-So [global-mobile-social] scalable platforms -- Chapter 6. Continuous improvement through learning : run-transform-innovate -- Chapter 7. Multisided metrics -- Chapter 8. Applying service thinking for innovation -- Chapter 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- Index.

"The shift to a services-dominant economy and to services-dominant value creation [accounts for] almost 80% of GDP in developed economies This book expounds the six principles of Service Science... contains compelling examples and clear direction for application, and describes the tools for application of the principles... to the global, mobile and social business tools that establish scalable platforms for fast, efficient growth in the service economy for Globally Integrated Enterprises -- large and small/medium enterprises (SME)." -- from publisher's web page,http://www.businessexpertpress.com/books/service-thinking-seven-principles-discover-innovative-opportunities.

ISBN: 9781606496626 (pbk.) :NT1005Subjects--Topical Terms:

1000083259
Service industries.

Dewey Class. No.: 658.8

Service thinking :the seven principles to discover innovative opportunities /
LDR:02272cam a2200253 a 450 001 1000056244
003 OCoLC
005 20140711053749.0
008 140422s2014 nyua b 001 0 eng d
020 $a 9781606496626 (pbk.) : $c NT1005
020 $z 9781606496633 (e-book)
035 $a (OCoLC)877883575 $z (OCoLC)881256456
035 $a ocn877883575
040 $a GGY $c GGY $d OCLCO $d SISPL $d CPV
049 $a CPVA
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090 $a HD 9980.5 $b .H37 2014
100 1 $a Hastings, Hunter, $e author. $3 1000083260
245 1 0 $a Service thinking : $b the seven principles to discover innovative opportunities / $c Hunter Hastings and Jeff Saperstein.
250 $a 1st ed.
260 # $a New York : $b Business Expert Press, $c 2014.
300 $a xxviii, 135 p. : $b ill. ; $c 23 cm.
490 1 $a Service systems and innovations in business and society collection, $x 2326-2664
504 $a Includes bibliographical references (p. [129]-132) and index.
505 0 # $a Foreword -- Preface -- Acknowledgments -- Introduction -- Chapter 1. Service thinking will transform 21st century business -- Chapter 2. Co-creating service-experience value -- Chapter 3. Service systems : specialization plus integration -- Chapter 4. Designing organizations for specialization and integration : modular business architecture -- Chapter 5. Glo-Mo-So [global-mobile-social] scalable platforms -- Chapter 6. Continuous improvement through learning : run-transform-innovate -- Chapter 7. Multisided metrics -- Chapter 8. Applying service thinking for innovation -- Chapter 9. The individualization of opportunity and your career -- Afterword -- Endorsements -- Notes -- Index.
520 # $a "The shift to a services-dominant economy and to services-dominant value creation [accounts for] almost 80% of GDP in developed economies This book expounds the six principles of Service Science... contains compelling examples and clear direction for application, and describes the tools for application of the principles... to the global, mobile and social business tools that establish scalable platforms for fast, efficient growth in the service economy for Globally Integrated Enterprises -- large and small/medium enterprises (SME)." -- from publisher's web page, $u http://www.businessexpertpress.com/books/service-thinking-seven-principles-discover-innovative-opportunities.
650 # 0 $a Service industries. $3 1000083259
650 # 0 $a Business enterprises. $3 1000083262
650 # 0 $a Customer services. $3 1000082749
650 # 0 $a Customer behavior. $3 1000083263
650 # 0 $a Relationship marketing. $3 158050
700 1 # $a Saperstein, Jeff, $e author. $3 1000083261
830 0 $a Service systems and innovations in business and society collection, $x 2326-2664. $3 1000083238