• Total quality management and operational excellence :text with cases /
  • Record Type: Language materials, printed : Monograph/item
    Title/Author: Total quality management and operational excellence :/ John S. Oakland.
    Reminder of title: text with cases /
    Author: Oakland, John S.
    Published: New York :Routledge,2014.
    Description: xxiv, 530 p. :ill. ;26 cm.
    Subject: Total quality management - Case studies. -
    ISBN: 9780415635509 (paperback) :
    ISBN: 9780415635493 (hardback)
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